I love this toaster oven! After more than 5 years of searching for a good quality toaster oven both in stores and online, and being continually disappointed by how tinny and cheaply made most of them seemed to be even at 3 times the cost of this Toshiba, I'd spotted this one on Amazon and decided in desperation to take a chance on it due to the many good reviews it already had. I've not regretted that impulse for as much as a moment, and have thoroughly enjoyed using this toaster oven. It looks great on my counter, is more sturdy than any toaster ovens I had looked at in stores for MANY years, and works great! Since I already had both a built-in Wolf convection wall oven and a built-in Wolf convection microwave oven, I hadn't cared whether the toaster oven had a convection feature or not, but am now glad it did, because I use that feature a great deal more often than I'd ever thought I would. As with most toaster ovens, the exterior of this one does get hot, but not frightenly so. I'd purchased a black silicone 9x12" mat from Amazon to place on the top of it to diffuse some of the heat from rising to the cabinets above, but mainly so I could place a couple of extra toaster oven pans on it when the oven was in use--when not in use, I store the clean nested pans in the toaster oven. (Amazon has some great options available for extra stainless steel toaster oven pans, and a 12x10x1" is a bit larger than the standard pans for this size toaster oven, but fits it perfectly.) I'd read one review by someone who'd returned their oven because the display sometimes fogged a little with steam when the convection feature was used. It does do that slightly, but the display remains clear enough to see even when it does, it also clears up again as soon as the oven cools, and has not negatively affected the operation of the oven whatsoever in the 2 years that I've been using mine. I truly love this toaster oven! This Toshiba actually surpasses the former great toaster oven it had taken me years to find this replacement for, since the design of it, especially the sturdy base of it, is far superior to the old one I'd had for more than 20 years. That one had been a quality toaster oven also, and had still been working like a champ, but it's one design flaw had been that one of the legs on it had broken, and I'd grown tired of crazy gluing it back on every few months or so, yet couldn't find any new ones in stores that had been nearly as good as my old one--until finding this Toshiba! This Toshiba actually exceeded my expectations in every way, and I have been delighted with it since the very moment of taking it out of the box, because the quality and design of it had not only surpassed the much favored old toaster oven I'd liked so well, but also the design and quality of the many, many others I had looked at in all sorts of stores over the years, too. I'd expected I'd likely have to resign myself to settling for a toaster oven somewhat inferior to the one I had enjoyed using for many years, so opening the box to discover that this Toshiba was vastly superior to any others I had seen was a nearly transcendent experience. If you've suffered through trying to replace any good quality small kitchen appliance in the past decade or so, you'll certainly understand what I mean. All too often one has to end up settling for appliances that are more cheaply made, cease to work after only a few months, or don't work at all right out of the box! I'll be keeping the Toshiba brand in mind when making any future purchases, because I could not have been more pleased with the purchase of this toaster oven!