Overall review: missing parts, , but looks like the problem was fixed via a quick Amazon chat. See below for best way to handle problems. Rationale for 3-star rating: 2 for the product (b/c of missing part) but 4 for the service, so 3 so far. Problem: All the weight plates came, but no dumbbell handles. Confirming the handles should have been in the order: I confirmed that the Amazon add mentioned handles. Also, there were four dumbbell plate locking nuts in the package, so there would be no reason for those unless they had intended to send handles. There were three options for fixing the problem: The BalanceFrom telephone number, the BalanceFrom site, and Amazon chat. The telephone number said they could not accept calls and disconnected me. The BalanceFrom site was okay, but said it might be several days before anyone replied. The Amazon chat started with a bot which didn't work out because the bot never understood that I was missing a piece of the order. When I tried again, I (think) I got a real person who handled the matter quickly and with nothing more for me to do, so that was a relief. I should get what is needed in 9-13 days, so we shall see! So I recommend the Amazon chat if you have a problem. If the matter gets resolved, I think I can update my rating. UPDATE: The replacement arrived with several large holes in the box that were big enough for the handles or locking nuts to fall out, but fortunately, they had not and all was intact. So the matter was resolved by Amazon, although my separate inquiry with the company created a series of inconclusive and repetitive exchanges , requests for information, etc. Overall, this is settled and my experience further confirms the wisdom of buying through Amazon and getting problems settled through Amazon, rather than directly via vendors on Amazon. I updated my rating to 4, as the plates seem nicer than the average cement/plastic plates. BTW, the handles are plastic but I own metal and plastic dumbbell handles at home and I actually prefer the plastic because the knurling is more comfortable, it is easier to repair the screw threads should they get knicked, they don't scratch your skin as much should they hit your leg while curling (home dumbbell kits have long handles compared to gym dumbbells, and b/c they are lighter to travel with, should I want to bring handles and resistance bands with me.
