This pitcher is delightful, -- the plastic rinses clear and fresh and the fruit infuser and icing tube are both terrific additions! But if you buy one of these, please be careful when filling the ice tube to not go over the fill line. The line is really faint,but findable if you know to look for it. The plastic stopper tends to pop out, but maybe only if filled too full, in which case swelling water volume might push it out. Ideally it all stays tightly together and doesn't need refilling. In my case, the cork on mine popped out after the second use. I found it on the floor, and didn't even know what it was, but put it aside on pantry shelf and was pleased to recall seeing it and "connect" when I noticed water leaking out when I went to refreeze the tube. I plugged it back in, refreshing the water inside, but I seem to have gotten a malfunctioning tube. As next time, not only did the stopper spring out when I opened the freezer, but when I later went to unscrew the tube to refreeze it, found the whole thing broke off at the top seam. This left me holding the bottom with the water in it, with the top still screwed into the pitcher. It was like extracting the collar of a light bulb which has broken off -- hard to get unscrewed. I did finally get the top part out, and could see that the sealer that held the two pieces together had cracked apart. I had kept the box, so could figure out what name/company to Google, and did find a phone number, along with a "replacement parts" chart, which showed tube replacements at $10 for one more and $14 for two more. This apparently includes shipping costs. Since it was a weekend, I could only leave a message for the company about the failure (after not many uses) of my ice tube. I am happy to report that a company person did return my call first thing Monday, reporting very few similar complaints. She referred me to a more senior staffer who said the tube I received was likely faulty and offered to send me a replacement. I trust this is on its way and I can again enjoy my lovely pitcher. I'm still not sure why the seal between the top and bottom of the tube split when I unscrewed it, but I am happy to report that customer service was up to snuff, and prompt to offer to correct the problem! If the problem was exacerbated by too much water freezing inside, I also recommended making the fill line darker and easier to read, and adding consumer instructions that highlight the need to ONLY fill to the marked line. Finally, should there be other customers who have parts that aren't up to standard, I think the contact info for the company should also be clearer on the box and that it might help to also make sure there's at least a name, and model number inscribed somewhere on bottom of the pitcher at least. Otherwise, this delightful, but rather expensive pitcher could become very "un-special" very quickly if any of its parts get broken or go missing. We all have plenty of plain plastic pitchers hanging around, easily and inexpensively replaced at the corner grocery! This one is very special and a delight to use, as long as all its parts keep working!
